Expertise and Advocacy
Courtney Pittman MS.Ed., CSM  is the founder and Learning Practitioner at The Curriculum Clinic, where she turns her deep passion for education into meaningful support for students. As a dedicated educator and lifelong learner, Courtney believes that every learner deserves a path to success that fits their unique way of thinking. She created this clinic to bridge the gap between understanding and application, offering a collaborative space where learning challenges are met with creativity and heart. Drawing on her extensive background in educational technology and learning design, Courtney works side-by-side with healthcare, community, and technology operations to build inclusive environments. Her journey began supporting specialized health and education programs, where she saw firsthand how the right tools can unlock a learner's potential. Today, she uses that expertise to help adult learners navigate the complexities of modern learning, ensuring every individual feels seen, heard, and empowered to grow.
November 2021 – September 2026
Lead Training and Curriculum SpecialistÂ
Served as the Training and Development Lead at Public Consulting Group, I lead the modernization of educational content within the Early Childhood and Human Services Division - Technical Training Team. I created and established robust instructional frameworks and training plans while introducing tools like Canva and AI-driven platforms to redefine content creation and communications. By developing the curriculum of over 50 virtual and synchronous learning pathways for SaaS-based systems, I significantly bolstered staff readiness across multiple state health agencies. In addition to system readiness I introduced AI-generated voiceovers and proposed concepts such as post-implementation ‘office hours’, and specialized microlearning modules to streamline knowledge retention. These strategic technological integrations optimized internal workflows and secured an annual cost savings of $60,000 by removing the need for third-party Narration services.
May 2017 – July 2019
Instructional Technology Facilitator
As an Instructional Technology Facilitator at Tempe Union High School District, I led hybrid learning initiatives that increased student engagement by 20% and technology adoption by 15%. I designed 80+ learning experiences and helped migrate more than 500 courses across seven campuses to a new LMS with minimal data loss. My course design work also strengthened classroom practices and technology safety awareness.
2012 – 2016
Assistant Director & Sr. Coordinator for Training and DevelopmentÂ
As the lead on Human Resources training and development and a Assistant Director, built and managed the end-to-end planning, development, facilitation, and evaluation of HR and professional development programs, partnering with team leads to assess learning needs and close skill gaps for Call Center Contact Center. Applied the ADDIE model to design and deliver over 20 national admissions contact center training courses to improve call resolution rates and reduce call abandonment time. Leveraged Adobe Captivate and Connect to launch a remote training program for regional admissions officers, empowering them to complete soft-skills training, join virtual check-ins, and seamlessly engage with main campus operations.
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In recognition of this work, I was selected to serve on the Vice Provost of Enrollment Services' Training and Development Committee for a two-year term.
Professional Experience
A career in instructional design, training technology, curriculum development, and learner engagement.
July 2019 – July 2021
Instructional Designer – Workforce Development
Serving as an Instructional Designer at Blue Cross Blue Shield of Arizona, I developed immersive educational content and digital simulations for EHR, care management, billing, and claims modules. I collaborated with clinical and operational leads and subject experts to facilitate the enterprise-wide adoption of three core systems. Additionally, I debuted custom eLearning style guides and streamlined content production workflows from the ground up.
2016 – 2017
Instructional Designer & Learning Analyst
During my time as an Instructional Designer and Learning Analyst at Humana Pharmacy, I partnered closely with pharmacy subject-matter experts to translate complex technical and regulatory topics into engaging computer-based training modules. Applying adult learning principles, I conducted needs assessments and produced learning materials hosted on the Cornerstone LMS across 10+ projects, including a company-wide Salesforce CRM implementation. One of the most impactful initiatives involved preparing 1,000+ pharmacy associates for this technology rollout. Using industry-leading eLearning tools, I designed virtual, blended, and instructor-led learning experiences that made complex system changes accessible and actionable.Â
Education & Credentials
Education & Certifications
Academic preparation and professional credentials supporting accessible, technology-enhanced learning design.
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Master of Science in Education
The Johns Hopkins University · Center for Technology in Education
Certificate in Adult Education. Focused on technology-enhanced learning, adult learners, and the design of effective educational experiences.
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Bachelor of Arts in English
Georgetown University · Minor in CULTURE AND POLITICS
A liberal arts foundation supporting clear communication, research, writing, and the translation of complex ideas for diverse audiences.
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Certified ScrumMaster (CSM)
Scrum Alliance · April 2025
Credential supporting collaborative planning, agile workflows, continuous improvement, and cross-functional training delivery.
Impact Highlights
Key Achievements
Selected outcomes from enterprise learning, instructional technology, and curriculum development work.
Scale
7,000+ Learners Reached
Delivered large-scale system-adoption training for 4 state health agencies across 6+ enterprise implementations.
Efficiency
Faster Development
Built agile training workflows and operations enhancements that reduced development cycles while improving consistency.
Technology Adoption
10,000+ Accounts Supported
Supported a district-wide Canvas-to-Schoology migration spanning 10,000+ accounts and 500+ courses.
Learning Innovation
AI-Enabled Learning Experiences
Introduced AI video and multimedia tools, including WellSaid Labs, Articulate Storyline, Rise 360, Captivate, Camtasia, and CapCut.